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DELIVERY AND RETURNS INFORMATION

Once your order has been placed and the payment has been received by us then your order will be dispatched. Your tracking number will be emailed to you.

UNITED KINGDOM (MAINLAND)

Delivered in approximately 2-4 business days

Free delivery on orders over £100 excluding VAT. If your order is less than £100 the shipping charge is £4.99

UNITED KINGDOM (NORTHERN IRELAND)

Delivered in approximately 2-4 business days

Free delivery on orders over £199 excluding VAT. If your order is less than £199 the shipping charge is £9.95

EUROPE

Delivered in approximately 2-5 business days

Free delivery on orders over £500. If your order is less than £500 the shipping charge is £25*

Delivered Monday-Friday. The cut-off time for same-day dispatch is 14:00 GMT Monday-Friday

*Additional charges may apply to addresses couriers deem to be remote

Taxes, duties and clearance fees will be charged once goods reach the delivery country. The courier will normally contact the customer directly to arrange this payment.

If the customer fails to pay duties/taxes which results in package being returned, we reserve the right to charge for the return shipment as well as a restock fee of up to 25% of the goods value

Customers will also require an EORI or importer number to receive goods.

Please note we are experiencing delays on European deliveries as good are taking longer than normal to clear customs. Customers should expect a delay of 1-2 weeks on delivery.

UNITED STATES OF AMERICA

Delivered in approximately 3-17 business days

We offer different shipping options based on your order value.

For orders ranging from  £0.00 to £100.00, the shipping cost is £40.00 GBP.

For orders between £101.00 and £200.00, the shipping cost is £60.00 GBP.

For orders between £201.00 and £300.00, the shipping cost is £80.00 GBP.

For orders between £301.00 and £400.00, the shipping cost is £100.00 GBP.

For orders between £401.00 and £600.00, the shipping cost is £120.00 GBP.

Delivered Monday-Friday. The cut-off time for same-day dispatch is 12:00pm (GMT) Monday-Friday

Tracked and signed for by FedEx

Any local import duties or other taxes should be paid by the customer. If the customer fails to pay duties which results in package being returned, we reserve the right to charge for the return shipment as well as a restock fee of up to 25% of the goods value

*Additional shipping days may be added for customers in areas deemed remote. If a shipment is held or delayed in customs then this is out of our control.

 WORLDWIDE DELIVERY - REST OF WORLD, EXCLUDING THE ABOVE

Delivered in approximately 4-7 business days

The shipping charge will vary depending on the size of your order. The correct price will be calculated at checkout

Delivered Monday-Friday. The cut-off time for same day dispatch is 1:00pm Monday-Friday

Tracked and signed for by FedEx or Parcelforce

Any local import duties or other taxes should be paid by the customer. If the customer fails to pay duties which results in package being returned, we reserve the right to charge for the return shipment as well as a restock fee of up to 25% of the goods value

RETURNS INFORMATION:

If you wish to return any styles please notify us by email to sales@missiclothing.com within 2 days of receiving goods, quoting your order number, name, address, product number and reason for return. This is also the case with faulty items so we ask customers to check all goods once received and, in the case of damages / manufacturing faults, a photo of the fault should also be provided via email. For goods purchased in the showroom, we will only accept back returns that have a manufacturing fault.

Once the return has been approved by us, please return the items within 7 days. We will not accept any returns that have not been approved first in writing. 

 

All items should be returned in the original, undamaged packaging with a debit note enclosed. Your refund will be credited by the same method of payment and/or to the same card with which you made your original payment. Refunds can take 7 working days to reflect in your account. 

 

- Please note that customers must arrange the return with their own courier at their own cost. We are not liable for the postage fee for the return of goods. 
- We recommend that goods are returned by registered/insured post as we will not be liable for any loss or damage incurred whilst returns are held by third parties. 
- We reserve the right to deduct a 20% restocking fee on returns that do not have a genuine manufacturing defect or are returned after the 7 day window. 
- We cannot offer replacements on faulty items. Any faulty items returned will be refunded. 

Return Address:

Missi Clothing (Returns)
43 Broughton Street
Manchester
M8 8AN
U.K